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IT Services
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IT Management & Compliance |
Information Systems Management | IT
Infrastructure |
| User Support Services |
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User Support Services
Introduction:
User Support Services is a centralized facility to provide
technical, procurement, and management services to all faculties, staff and
students. The key goal of these services is to provide professional assistance
for effective usage of IT facilities as critical success factor for Alfaisal
University to accomplish its mission.
Below are the key functions of the user support services:
Hardware Support:
- Recommend and procure new hardware and peripheral devices in accordance with the university processes and policies;
- Develop appropriate strategy and policies for hardware;
- Manage, install, move and swap hardware;
- Install and setup computers and peripherals;
- Trouble shooting;
- Install, connect and configure network nodes;
- Network printer installation and configuration;
- Develop and maintain hardware inventory; and
- Manage hardware warranties and maintenance contracts.
Software Support:
- Microsoft office 2007 / 2010;
- Microsoft Visio;
- Microsoft Project;
- Adobe Acrobat Professional;
- Adobe Photoshop;
- Adobe Illustrator; and
- Adobe Indesign.
How to Contact User Support Services:
- By Email: ITSupport@alfaisal.edu
- By phone: extensions 215-7888
- By walking in the ITS facilities.
