Faculty

Dr. Ricardo Santa
Assistant professor in Production and Operations Management
College of Business
Alfaisal University
Riyadh, KSA

Email: rsanta@alfaisal.edu
Tel: +(966-1) 215-7704 office
Fax: +(966-1) 215 7611

Education:
Graduate Certificate in Teaching and Learning in Higher Education	2010	Charles Darwin University, Australia
Doctor of Business Research	2008	CQUniversity Australia Title “An investigation of the alignment between technological innovation effectiveness and operational effectiveness” The study converges on aspects of information systems and management disciplines
Bachelor of Information Technology	2005	Central Queensland University, Australia

Certificates and diplomas:

Workplace Training and assessment,
Network Management and Client Support,
Systems Administration,
Unix Administrator,
Web-page design,
Programming in Microfocus Netexpress,
Accounting,
System Analysis and Computer Programming.

REFEREED JOURNAL ARTICLES:

Santa, R, 2011, ‘The Alignment Between System Effectiveness and Operational Effectiveness: A Case Study in the Electrical Sector in Australia’, Journal of International Business Management & Research – JIBMR, Vol 2, Issue 6.
Santa, R, 2011, ‘Exploring System and Operational Effectiveness in the Healthcare Sector’, Review of Management Innovation & Creativity – RMIC - Vol 4, Issue 12.
Ferrer, M, Santa, R, Storer, M & Hyland P, 2011, ‘Competences and capabilities for innovation in supply chain relationships’, International Journal of Technology Management, Vol 56, Nos 2/3/4.
Santa, R, Ferrer, M, Soosay, C, M, Bretherton, P, Hyland, P, 2011 ‘The role of cross-functional teams in the alignment between technological innovation effectiveness and operational effectiveness’, International Journal of Technology Management, Vol 55, No. 1-2 pp. 122-137.
Haq, F, Santa, R, Vemuri, R, 2011, ‘Brand Positioning for Innovation in Online Education: A Study of Non-Metropolitan Australian Universities’, Journal of Information Systems Technology & Planning – JISTP, Vol 4, Issue 9.
Santa, R, Scavarda, A, Fang, Z, Skoko, H, 2011, ‘Managing the operational effectiveness in services using technological innovation’, International Journal of e-Business Management, RMIT Publishing, Vol 5, No. 1.
Jabar, J, Soosay, C., Santa, R, 2010, ‘Organisational learning as an antecedent of Technology Transfer and New Product Development: A study of manufacturing firms in Malaysia’, Journal of Manufacturing Technology Management, Vol 22, No. 1, pp 25,45
Ferrer, M, Medhekar, A, Santa, R, 2010, ‘Supply Chain competences and their effect on performance’, Journal of International Business Management & Research – JIBMR, Volume 1, Issue 1, pp 29-46, ISSN1940-185X.
Santa, R, Elliot, A, Guilding, T, 2010, ‘Publishing students’ work: deeper learning for operations managers’, Review of Higher Education and Self-Learning – RHESL, Volume 3, Issue 5.
Ferrer, M., Medhekar, A., Arroyo, L., Muchiri, M. and Santa, R., 2010 ‘An Examination of Key Factors to Attract and Retain Skilled and Professional Migrants: The Case of Australian Regional and Very Remote Areas’, Journal of Global Intelligence & Policy – JGIP, Volume 3, Issue 2.
Ferrer, M, Santa, R, Hyland, P, Bretherton, P, 2010 ‘Relational factors that explain supply chain relationships’, Asia Pacific Journal of Marketing and Logistics, Vol 22 No. 3, pp 419-440.
Santa, R, Ferrer, M, Bretherton, P, Hyland, P, 2010 ‘The impact of cross-functional teams on operational performance’, Team Performance Management, Vol 16 No. 3-4, pp 146-168.
Santa, R, Ferrer, M, Bretherton, P, Hyland, P, 2009 ‘The necessary alignment between technology innovation effectiveness and operational effectiveness’ Journal of Management & Organisation. Volume 15 No. 2, pp 155-169.

EDITORIALS

Sloan, T, Albors, J, Santa, R, De Weerd-Nederhof, P, Visscher, K, 2010, Creativity & Innovation Management; Dec 2010, Vol. 19 Issue 4, p329-331. ISSN: 0963-1690.

BOOKS

Santa, R, 2011, System and operational effectiveness, Lambert, Germany, ISBN 978-3-8433-7606-8, paperback, 276 Pages.

REFEREED CONFERENCE PAPERS:

Muchiri, M, Santa, R, Ferrer, M, 2011 ‘An exploration of relationships among enhancing adaptability leadership, innovation competences and operational effectiveness: the role of trust and power’, To be presented at the 12th CINet Continuous Innovation Network conference, Arhus, Denmark, September 11-13 2011.
Zhao, F, Scavarda, A, Santa, R, 2011 ’ E-Government services - What matter to citizens?’, To be presented at the 9th ANZAM Operations, Supply Chain and Services Management Symposium, Geelong, Australia 15-17 June 2011.
Scavarda, A, Bahamid, H, Zhao, F, Santa, R, 2011 ‘Environmental Scan of Water Treatment Companies in the United Arab Emirates’, International Conference on Organization Development – ICOD 2011, Ghaziabad, India, April 6-7, 2011.
Scavarda, A, Mohsen, N, Santa, R, Ferrer, M, 2011 ‘Green Production of the Green Gold’, proceedings of the International Symposium on Sustainable Systems and the Environment- ISSE, Sharjah, UAE, March 23-24, 2011.
Azeredo, Z, Scavarda, A, Santa, R, Ferrer, M, 2011 ‘Remittance channel integration: a blueprint for financial institutions’, Conference on Business Constancy & Strategic Expansion, Sharjah – UAE, April 7, 2011.
Scavarda, A, Zhao, F, Santa, R, Ferrer, M, 2011 ‘An Environmental Exploratory Study of Water Treatment Companies in the Gulf Cooperation Council Countries’, Production and Operations Management Society - POMS National Conference -, Reno, USA, April 29 - May 2, 2011.
Santa, R, Ferrer, M, Bretherton, P, Hyland, P, 2010 ‘Understanding the impact of strategic alignment on the operational performance of post implemented Technological innovations ’, proceedings of the 11th CINet Continuous Innovation Network conference, Zürich, Switzerland, 5-7 September 2010.
Santa, R, Dettwiller, P, Bretherton, P, Ferrer, M, 2010 ‘Distribution innovation capabilities in the Pharmacy Supply Chain: The case of Australian remote and very remote areas’, proceedings of the 11th CINet Continuous Innovation Network conference, Zürich, Switzerland, 5-7 September 2010.
Muchiri, M, Ferrer, M, Santa, R, 2010 ‘Exploring the interplay between leadership and their influence on organisational outcomes’, proceedings of the 11th CINet Continuous Innovation Network conference, Zürich, Switzerland, 5-7 September 2010.
Santa, R, Bretherton, P, Scavarda, A, Ferrer, M, 2010’ Impact of service quality on improvement in operational performance: The IT/IS user’s point of view’, proceedings of the 8th ANZAM Operations, Supply Chain and Services Management Symposium, Sydney, 6-8 June 2010.
Santa, R, Zhao, F, Scavarda, A, Ferrer, M, 2010 ‘Managing the operational effectiveness in services using technological innovation’ , proceedings of the 8th ANZAM Operations, Supply Chain and Services Management Symposium, Sydney, Australia, 6-80 June 2010.
Ferrer, M, Scavarda, A, Medhekar, A, Santa, R, 2010 ‘Supply Chain Relationship Competences and their Influence on Operational Performance’ proceedings of the 2010 academic Conference, Nashville, Tn, USA.
Ferrer, M., Medhekar, A., Arroyo., Muchiri, M. and Santa, R., 2010,’ Examining Key Factors when Attracting and Retaining Skilled and Professional Migrants to Regional Areas: The Case of the Australian Central Queensland Region’. In International handbook of Academic Research and training, proceedings of Intellectbase international consortium , May, 2010 proceedings, Volume 9, pp:75-85, published by Intellectbase international consortium, ISSN 1940-1876.
Haq, F, Vemuri, S, Santa, R, 2010 ‘Brand positioning for innovation in online education: A study of non-metropolitan Australian Universities’ Barcelona 2010: 6th International Colloquium -Academy of Marketing Brand, Identity and Reputation SIG. ESADE – Universitat Ramon Llull (Barcelona, Spain), 9‐11th April, 2010.
Pun, D, Santa, R, 2010, ‘Does the Strategic Triangle Have the Potential to be Extremely Useful in the Improvement of Operational Performance?’ proceedings of the 18th IEEE International Workshop on Quality of Service (IWQoS 2010). April 16 - 18, 2010, Chengdu, China.
Santa, R, Ferrer, M, Scavarda, A, 2010, ‘Improvement in Operational Performance: Is it possible to achieve after implementing technological innovations?’ proceedings of the 17th EUROMA –European Operations Management Association – Annual conference. Managing Operations in Service Economies. June 6-9, Porto, Portugal.
Santa, R, Pun, D, 2010, ‘Is the Strategic Role of Large-scale Information Systems an Essential Part of Quantitative Evaluation Process?’ proceedings of the IEEE International Workshop on Quantitative Evaluation of large-scale Systems and Technologies. April 20-23, 2010, Perth, Australia.
Pun, D, Santa, R, 2009, ‘If Cross-functional Teams are the Answer, What is the Question?’ proceedings of the International Workshop on Intelligent Decision Support Systems and Applications in Networked and Distributed Systems 2009 (IDSS-NDS 2009 - IEEE NSS 2009).
Ferrer, M, Santa, R, Soosay, C, Hyland, P, 2009 ‘The critical competences needed for innovative organisational inter-firm and intra-firm integration’, proceedings of the 9th CINet Continuous Innovation Network conference, Queensland University of Technology, Brisbane, Australia , 7-9 of September 2009.
Santa, R, Pun, D, 2009, ‘The Impact of Cross-functional Teams on Operational Performance after the Implementation of Intelligent Information Systems’, proceedings of the IEEM 5th International Workshop on Intelligent Data Acquisition and Advanced Computing Systems: Technology and Applications, Rende (Cosenza), Italy, September 21-23, 2009.
Hyland, P, Ferrer, M, Santa, R, Bretherton, P, 2009 ‘Performance Measurement and Feedback in a Public Sector Program’, proceedings of the 7th ANZAM Operations, Supply Chain and Services Management Symposium, University of South Australia, 8-10 June 2009.
Santa, R, Ferrer, M & Bretherton, P, 2008, ‘Is strategising having a positive impact on the alignment between technological innovation effectiveness and operational effectiveness?’, proceedings of the 22nd ANZAM Australia and New Zealand Academy of Management Conference, University of Auckland, Auckland, New Zealand, 2-5 of December 2008.
Santa, R, Ferrer, M, Bretherton, P, Hyland, P, 2008 ‘The alignment between Technology Innovation Effectiveness and Operational Effectiveness: Leading to improved operational performance’, proceedings of the 6th ANZAM Operations Management Symposium, Griffith University, Gold Coast, Australia, 8-10 of June 2008,
Ferrer, M, Storer, M, Santa, R, Hyland, P, 2008 ‘Developing capabilities for innovation in supply chain relationships’, proceedings of the CINet Continuous Innovation Network conference, Universidad Politecnica de Valencia, Valencia, Spain, 5-9 of September 2008.
Santa, R, Ferrer, M, Hyland, Soosay, C, Bretherton, P, 2008 ‘Exploring the role of cross-functional teams in technology innovation’, proceedings of the CINet Continuous Innovation Network conference, Universidad Politecnica de Valencia, Valencia, Spain, 5-9 of September 2008.
Santa, R, Pun, D and Connell, M, 2008 ‘Are business gaining competitive advantage with the implementation of EIS?’, proceedings of the EISWT-08 International Conference on Enterprise Information Systems and Web Technologies, Orlando Florida, United States, 7-10 of July 2008.
Ferrer, M, Santa, R, Soosay, C, Hyland, P, 2007 ‘Attaining Flexibility and Speed Through Supply Chain Inter-firm Relationships’, proceedings of the CINet Continuous Innovation Network conference, Chalmers University, Gothenburg, Sweden, 7-11 of September 2007.
Ferrer, M , Santa, R, Hyland, P, Bretherton, P, 2007 ‘Predictive / Explanatory Power of Factors Influencing Inter-Firm Relationships in the Australian Road Freight Industry’, proceedings of the The 5th International Conference on Supply Chain Management and Information Systems, Monash University, Melbourne, Australia, 9-12 of December 2007.
Santa, R, Bangay, J, Ferrer, M, Hyland, 2007 ‘Balancing Technology Innovation and Operational Effectiveness: An Exploratory Study in Two Large Service Organisations’, proceedings of the CINet Continuous Innovation Network conference, Chalmers University, Gothenburg, Sweden, 7-11 of September 2007.
Soosay, C, Santa, R, Ferrer, M, Hyland, P, 2007, ‘Internal and External Integration: Strategies for Logistics Competitiveness’, proceedings of the ANZAM Australia and New Zealand Academy of Management Conference, University of Western Sydney, Melbourne, Australia, 4-7 of December 2007.
Santa, R, Ferrer, M, Hyland, P, Pun, D 2007 ‘An exploratory Study Examining the Balance Between System Effectiveness and Operational Effectiveness in the Implementation of Enterprise Information Systems’, proceedings of the ANZAM Operations Management Symposium, RMIT University, Melbourne, Australia, 6-7 of June 2007.
Santa, R, Pun, D and Ferrer, M, 2007 ‘Why do Enterprise Information Systems Fail to Match the Reality?’, proceedings of the EISWT-07 International Conference on Enterprise Information Systems and Web Technologies, Orlando Florida, United States, 9-12 of July 2007.
Santa, R, Ferrer, M & Hyland, P, 2006, ‘System Effectiveness and Operational Effectiveness: Can an Optimal Balance be Obtained?’, proceedings of the ANZAM Australia and New Zealand Academy of Management Conference, Central Queensland University, Yeppoon, Australia, 6-9 of December 2006.

PROFESSIONAL MEMBERSHIPS

Member of CINet (Continuous Innovation Network); a network of European, Australian and North American researchers working on innovation and continuous improvement
Golden Key International Honour Society

SCHOLARSHIPS

University Postgraduate Research Award (UPRA) sponsored by the Central Queensland University for a period of three (3) years, granted since April 2006.

AWARDS

Industry Impact Award, granted by a panel from European industry in the 9th International continuous innovation (CINet) Conference in Valencia, Spain, September 2008.
Best Professor in Operations Management. Award granted by the “World Education Congress” Asian chapter, Asia Confederation of Business and Business School Affaire, September 25th 2011.

Teaching:
Alfaisal University:

MGT301 Project Management I (undergraduate)
MGT302 Operations Management (undergraduate)
MBA - Quality Assurance (MBA)
MGT304 Total Quality Management (undergraduate)
MGT401 Management of Innovation (undergraduate)
MBA – Quantitative Analysis for Business (MBA)

Charles Darwin University, Australia (Under graduate/Post graduate):

Human Resources Management - under grad
Understanding Organizations - under grad
Business Special Projects - under grad
Managing Operations MBA
Managing Innovation MBA

CQUniversity, Australia (Under graduate/Post graduate):

Introduction to Management - under grad
Production and Operations Management - under grad
Electronic Commerce: A Global Perspective MBA
Operational Analysis and Effectiveness MBA
Marketing Management MBA

Alfaisal University
Master Plan Video